By a show of hands (yes really do this), how many of you went through the drive through lately and were given all of the above:
1.) Visual acknowledgement (they looked at you)
2.) Facial acknowledgement (they smiled at you)
3.) Professional acknowledgement (they thanked you for your business)
I’m not seeing many hands. Figured as much.
Over the days ahead, I’m going to be writing on this very issue…drive-through customer service. It’s not rocket science, but even with that in mind, the question is still this: why in the world is it so damn hard to get (minimum) good service at the drive-through?
Now, I do understand that not every fast food restaurant offers that same experience (I’ve still yet to go to a Chik-fil-A that didn’t provide me with, minimum, good service and more often-than-not exceptional service). But there is clearly a problem that needs to be rectified.
And hopefully I can help alleviate that problem. If only a little.
To be continued…