Fast Food Service? Time For an Overhaul.

Capture

 

 

 

 

 

 

By a show of hands (yes really do this), how many of you went through the drive through lately and were given all of the above:

1.)  Visual acknowledgement (they looked at you)

2.)  Facial acknowledgement (they smiled at you)

3.) Professional acknowledgement (they thanked you for your business)

I’m not seeing many hands.  Figured as much.

Over the days ahead, I’m going to be writing on this very issue…drive-through customer service.  It’s not rocket science, but even with that in mind, the question is still this: why in the world is it so damn hard to get (minimum) good service at the drive-through?

Now, I do understand that not every fast food restaurant offers that same experience (I’ve still yet to go to a Chik-fil-A that didn’t provide me with, minimum, good service and more often-than-not exceptional service).  But there is clearly a problem that needs to be rectified.

And hopefully I can help alleviate that problem.  If only a little.

To be continued…

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s